Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Deliver to most countries: 

1) Europe : France, the Netherlands, Belgium, Switzerland, Liechtenstein Austria, Monaco, Germany Poland, Hungary, Bulgaria, Russia, Ukraine, Belarus Denmark, Norway, Iceland, Finland, Sweden, Ireland, United Kingdom Portugal, Spain, Italy

2) North America: United States of America, Canada, Costa Rica, Cuba, Guatemala, Jamaica, Mexico, Panama.

3) South America: Colombia, Venezuela, Ecuador, Peru, Brazil, Bolivia, Chile, Uruguay, Argentina.

4) Asia: Mongolia, South Korea, Japan, Philippines, Vietnam, Thailand, Malaysia, Brunei, Singapore, Indonesia, Bangladesh, India, Pakistan, Sri Lanka, Maldives, Kazakhstan, Iran, Lebanon, Qatar, Saudi Arabia, Arabia, Kuwait, United Arab Emirates (UAE), Turkey

5) Africa: Egypt, Ethiopia, Kenya, Uganda, Senegal, Ghana, Nigeria, Zimbabwe, South Africa, Madagascar, Mauritius.

6) Oceania: Australia, New Zealand

Transportation aging:

1. DHL : 3-7 Days (DHL can’t ship the products with battery)

2. UPS : 3-7 Days (normal products)  5-10 Days( battery products)

3. FEDEX: 5-10 Days 

4. TNT : 4-7 days

5. Special line, for example ARAMEX, SG, AS.

Before you play order, please tell us which shipping way you want to choose. Or we can recommend the delivery company for you according to your requirements.

Shipping Packing:

1. Conventional packing : All products have its own regular shipping carton, free for you.

2. Custom packing : We can customize packings for you based on your logo, your company name or any other information you need on the packing.

Notices:

1. We are not responsible for any custom duty or import tax.

2. When you receive the products, you should check if it’s ok. If yes, you can sign.

3. If the products are damaged, you need refuse to sign and then contact us. We will deal with it at once.